The fastest way to delete your account is directly in the WB Exchange mobile app:

• Open the app and go to the Profile tab.
• Tap Delete account at the bottom of the screen and confirm that you want to proceed.
• Enter the one-time password (OTP) we send to your registered email address or phone number to verify that it is you.
• Once verified, your account is closed immediately, you are signed out on all devices, and your biometric-payment enrolment on that device is removed.

If you have uninstalled the app, cannot sign in, or would simply prefer to ask us directly, email support@wbexchange.com from — or quoting — the email address or phone number registered to your account, with the subject line “Delete my account”.

We will verify your identity before acting on the request and will complete it within thirty (30) days. We may ask for additional information where we cannot otherwise confirm that the request is genuine.

When your account is deleted, we remove or anonymise the personal data we are not legally required to keep, including:

• Your profile and account information (name, email address, phone number, date of birth) and your password;
• Saved bank-account and payment details;
• Device identifiers and push-notification tokens;
• Your app preferences, notification settings, and biometric-payment enrolment;
• Rewards and referral data that is not tied to an unsettled balance or obligation.

As a regulated financial service, we are legally required to keep certain records even after your account is closed. In line with our Privacy Policy, KYC records and transaction history are retained for the period required by financial-services regulations — generally five (5) to seven (7) years after account closure — to meet our anti-money-laundering (AML) and other legal obligations.

Retained records are access-restricted and are securely deleted or anonymised once the required retention period has passed. They are not used for any purpose other than meeting our legal and regulatory obligations.

Deletion is permanent. You will lose access to your balances, transaction history, and rewards, and a deleted account cannot be restored. Before deleting, please withdraw any remaining balance and settle any pending transactions. If you wish to use WB Exchange again in the future, you will need to register a new account and complete identity verification again.

If you have any questions about deleting your account or the data we hold, contact us at support@wbexchange.com.